Terms & Conditions

1. Scope & Acceptance

These Terms & Conditions ("Terms") govern the use of private transfers, airport pickups, intercity transport, and daily tour services ("Services") provided by Georgian Transfer. By using our website, making a booking, or using our services, you agree to be bound by these Terms.

2. Company Information

• Legal Name: Georgian Transfer
• Company Code: 61004010858
• Address: Tamarashvili 13, Tbilisi, Georgia
• Phone: +995 577 67 34 00
• Email: info@georgiantransfer.com

3. Booking & Confirmation

Bookings require accurate dates, local pickup times, addresses, passenger and luggage details. A booking is not active and no vehicle is allocated or dispatched until the required 23% advance payment is received and verified and the system or authorised staff confirms it. For transfers less than 24 hours away, contact Georgian Transfer management separately after booking to confirm availability and acceptance.

4. Payment Terms

A 23% advance payment is mandatory, including bookings whose remaining balance will be paid in cash. Pay the advance through an available official payment method. The remaining balance is payable under the confirmed booking conditions. We do not accept weekly or monthly settlement, payment after the service, credit accounts or promises to pay later. A payment screenshot alone is not confirmation. Payment-provider fees, where applicable, are shown before payment.

5. Cancellation & Refunds

Cancellations must be made at least 3 days before the trip. Full refunds are available for timely cancellations. No refund for late cancellations. If we cannot provide the service, a full refund will be issued.

6. Waiting Time & No-Show

Airport pickups include up to 60 minutes free waiting after flight landing. Other pickups include up to 15 minutes free waiting. Extra waiting may incur additional fees. No-show without notice may result in no refund.

7. Luggage Rules

Standard luggage allowance is specified per vehicle type. Oversized or excess luggage must be declared in advance. Prohibited or dangerous items are not allowed.

8. Passenger Responsibilities

Passengers must be at the pickup location on time, behave respectfully, comply with safety rules (seatbelts, child seats), and not bring prohibited items or engage in illegal activities.

9. Company Liability

We are not liable for delays due to traffic, weather, or force majeure. We do not cover loss or damage to personal belongings left in vehicles. Our liability is limited to the service fee paid.

10. Route Changes

Route changes requested during the trip may incur additional charges. The driver reserves the right to refuse unsafe route requests.

11. Child Seats & Safety

Child seats must be requested in advance. Passengers are responsible for ensuring child safety compliance with local laws.

12. Pets & Accessibility

Pets are allowed with prior notice in suitable vehicles. Service animals are always welcome. Special accessibility needs should be communicated in advance.

13. Force Majeure

Georgian Transfer is not liable for service failure due to force majeure events (natural disasters, strikes, pandemics, government restrictions, etc.).

14. Pricing & Taxes

The fare is fixed for the confirmed itinerary and selected vehicle class. Published transfer prices come from the Booking calculation for a reference date; the final price is confirmed for the selected date, time, passengers and vehicle. Added stops, waiting or itinerary changes require price confirmation. The payment currency and applicable exchange rate are shown during booking.

15. Business Model

Our standard service is private transport by vehicle class: Economy, Comfort, Minivan, Microbus or Minibus. The available vehicle within the booked class is assigned; images do not guarantee a specific make, model, colour or plate. We do not offer shared rides. Driver personal details, contact databases and internal fleet allocation information are not supplied to partners; necessary pickup coordination is handled by Georgian Transfer. Luxury orders are arranged via WhatsApp. B2B cooperation is available only through the approved partner discount-code program described on our Business Partnership page.

16. Governing Law & Disputes

These Terms are governed by the laws of Georgia. Disputes will first be resolved amicably; failing that, Tbilisi courts have jurisdiction.

17. Changes to Terms

These Terms may be updated from time to time. The latest version will always be published here, with the "Last Updated" date shown above.